Arkiv - FAQs
Shipping, Warranties & returns
• After your order is placed, a tracking number is automatically generated and sent to the email address you provided.
• We generally ship all in-stock items within 1–2 business days unless it's a weekend or a holiday. Please allow for up to 7 days processing and shipping during peak holiday season. Business days do not include Saturday, Sunday or national holidays.
• If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.
• Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment.
If you're concerned at all about your shipment feel free to contact us at support@missionworkshop.com with your order number in the subject line and we’ll get back to you within 24 hours (business days).
If there's a problem with your order and we anticipate a delay, we will contact you via email.
Please click here to be taken to download and follow instructions for return.
• Returns take 10-12 business days from receipt at our warehouse to inspect, restock and process your refund and/or credit. We’ll send a confirmation email when your refund has been issued to the original payment method.
• On credits/exchanges, you will be sent a store credit for the value of the returned item that can be used on our website to place any new order(s).
• Items purchased anywhere except missionworkshop.com or at our San Francisco Retail Store, must be returned to the original place of purchase.
• Any item that has been modified, altered or changed in any way other than its original form is not eligible for returns/exchanges/warranty.
Final sale items are not eligible for return, exchange, or refund unless otherwise noted. Warranty not valid on final sale items.
Orders & Tracking
Please allow for up to 7 days processing and shipping during peak holiday season. Orders for in-stock items will ship within 1–2 business days. Business days do not include Saturday, Sunday or national holidays.
If an item is back-ordered, it will typically take two to four weeks to ship, and we will contact you via email with updates on your order status during that time.
Depending on where you're located, ground shipping to US addresses generally takes 3-7 days for delivery from time of shipment
If you're concerned at all about your shipment feel free to contact us at info@missionworkshop.com with your order number in the subject line and we’ll get back to you as soon as possible.
Pre-orders are charged at the time of order and will almost always be shipped during the "estimated delivery" window listed on web site when you ordered.
Products, Upkeep & Upgrading
From the initial design and prototyping to the actual manufacturing and finishing, every step of our bag's production goes down in the USA.
Acre Supply apparel is made at a handful of carefully selected apparel manufacturing facilities around world. Each facility has been chosen because of its particular mix of skills and machinery to ensure that every piece of clothing we create is as beautiful, functional, and as durable as possible. The majority of our apparel styles are made in California with the balance being made at facilities in Canada, Western Europe, and China. Our Renan Pullover and other alpaca garments are made in Peru where the alpaca yarn is spun.
The best way to wash your Acre Supply bag is with water (yep, just water). You can either rub the dirt off with your hands or scrub it off with a soft brush. You should be able to get most of the dirt off this way. If you feel that you need to use soap, use a mild soap and rinse the pack thoroughly to remove any residue. Don't use a dryer of any sort, just hang it up and let it air dry.
Switch Messenger Bag Strap Orientation — Video
Security & Legal
Security is very important to us. Acre Supply uses the best-in-class third-party eCommerce platform, Shopify, to handle all of our order and payment processing. Our employees never see your credit or debit card information and it is not stored in our database.
Other
Mission Workshop HQ/Store
40 Rondel Place
San Francisco, CA 94103
+1 (415) 864-7225 / #2
Store hours: Tues-Sat / 10am-6pm
Customer Service Hours and Online Orders
8 AM – 5 PM (PT)
Mon - Fri
support@missionworkshop.eu
+1 (415) 864-7225 / #1
Please contact our Dealer Team at +1 (415) 864-7225 or support@missionworkshop.eu for information about volume pricing for corporate customers or large orders.